The Management System is the way that an organization uses to manage the interconnected parts of its business in order to achieve its objectives. These objectives may involve various indicators also including the quality of the products and services, the operational efficiency, the ecological indexes, the safe and healthy labour conditions and many others. The Management Systems of ISO (MSS) help the organizations to improve their results, as by identifying the repeating steps that the organizations deliberately follow in order to achieve their objectives and tasks and to establish an organizational structure that to reflect the continuous cycle of self-assessment, correction and improvement of the operations and processes – management of the leadership and the engagement of the employees.
The quality management system may be defined as the one performing specialized activities in a certain project in order a continuous improvement to be achieved and to improve the efficiency of the organization.
Benefits of the quality management systems
Achieving the goals
The Management Systems facilitate the business in order the objectives, fixed by the strategy of an organization to be achieved. They provide stability and reliability with reference to the techniques, the equipment and the resources that are to be used in a project. All activities under the project are integrated and agreed in a way quality products to be achieved.
A certified and implemented quality system will guarantee that the clients are satisfied with the fulfilment of the requirements. Gaining a customer satisfaction is a great achievement for the organization that will contribute to the increase of the market share.
Applying a system for quality management may be of help for achieving better coherence of the project activities and to increase the efficiency by improving the resources and the use of time.
Implementation of the best practices for improving the processes
Products, systems and processes are constantly improved by applying the best practices like contemporary production techniques, by using software for project management and by using appropriate techniques for quality control.
Increased productivity is achieved due to the implementation of appropriate techniques for evaluation and better education of employees.
Increased financial results.
The investments in the systems for quality management are repaid by the improved financial results. In a research about the companies traded on the New York Stock Exchange it is mentioned that the financial representation of the companies that have received certificates for quality under ISO 9000 is significantly higher compared to the other companies.
Increase of the market share
Other benefits of the quality management system involve the proper management of the risks and the expenditures under the project and the identification of the pеrspectives for development. This results to an increase of the market share and gains reputation as well as ability to react to the business opportunities.
Improving the internal communication
The quality management system focuses mainly on the problems related to the management of operations. This encourages some frequent interaction between the departments and the units under the project and promotes harmony. All those factors contribute to the improvement of the quality and satisfaction of the clients.